To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

Must have or be currently working towards a high school diploma or general education degree (GED); and one to three years related experience and/or training. An Interior Design degree is preferred, but not required.

LANGUAGE SKILLS

Requires skills to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Need to be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Demonstrate the ability to communicate in English, both verbally and in written format.

MATHEMATICAL SKILLS

Mathematical aptitude to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Also requires skills to compute rate, ratio, and percentage and the ability to draw and interpret bar graphs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Adherence to safe lifting techniques, follow proper training for learned job hazards and ergonomic risk factors, participates in departmental stretching program, and overall maintains a safe working environment.

REASONING ABILITY

Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Need to be able to deal with problems involving several concrete variables in standardized situations.

WORK ENVIRONMENT

The location of this position may vary as business needs change. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Design Consultants conduct house calls for consultations, therefore reliable transportation is required. The location of this position may vary as business needs change.

Essential duties and responsibilities include the following. Other duties may be assigned.

EMBRACE TRAINING, EDUCATION AND DEVELOPMENT

• Support all training endeavors and complete all training lessons in a timely manner
• Attend and participate in all training and sales meetings as scheduled
• Recognize opportunities for self-improvement, work with sales manager to improve performance
• Responsible for staying informed on all new and existing product lines
• Responsible for staying informed of competitor information, and performing monthly competitor shops
• Secret Shops will be conducted to ensure selling skills are demonstrated according to company structured selling methods

MEASURING YOUR SUCCESS

• Make daily evaluations and improvements to sales performance and HOM Guard protection products and services
• Submit timely and accurate sales reports as directed by manager
• Keep organized records

SELLING BEHAVIORS

• Work with all customers in a friendly and professional manner in both the showroom and on house calls
• Communicate effectively with customers in both verbal and written formats
• Maintain a well-groomed professional appearance
• Greet all customers within the showroom
• Determine customer's needs using proper inquiries
• Present and demonstrate products in a competent manner
• Quote accurate prices and credit terms
• Estimate delivery dates to customer, based on knowledge of production and delivery schedules
• Lead customers into making buying decisions and to related add-on sales
• Competently provide answers regarding products to customer
• Recognize and overcome customer objections
• Track prospective customers for future use as sales leads, based on information from previous contacts
• Contact regular and prospective customers on a daily basis for the purpose of generating sales
• Send thank you letters to all customers
• Provide all customers with after sale service

SUPPORT A POSITIVE WORK CLIMATE

• Support management and peers, train and assist as needed
• Comply with all company policies and procedures
• Embrace change and demonstrate a positive mental attitude
• Adjust scheduled hours to meet store needs
• Perform non-selling activities, such as: price product for promotional events, regular maintenance of price cards, light dusting & vacuuming, maintain cleanliness in all areas of the showroom

SUPPORT COMPANY STANDARDS

• Meet agreed upon sales and HOM Guard product goals on a month to month basis
• Consistently demonstrate selling skills using the company’s structured selling method
• Maintaining high accuracy i.e.: writing invoices, special orders, discounting, delivery charges, etc.