Sales Operations Supervisor

in Woodbury, MN

(Regular Full Time)


Please fill out this quick questionnaire: (minimum requirements for this position)
Are you a current or previous employee of HOM Furniture, Inc?
Are you authorized to work in the United States?
Do you have a valid drivers license?
This position requires that you are at least 21 years of age, do you meet this requirement?


List of available schedules for the above position:
Work Days Shift Schedule Details Pay Range Pay Type
Tue, Wed, Thu, Fri, Sat 1st (Days), 2nd (Evenings) Sunday and Monday off. One night a week on average. $14 to $15 Hourly
Summary

Do you tend to gravitate towards leadership positions where you can help encourage others to be the best they can be?  Are you a good motivator when it comes to getting tasks done?  If this sounds like you, then the position of the Sales Operations Supervisor with HOM Furniture is just for you! The job of the Sales Operations Supervisor is to train and educate staff to effectively provide excellent Customer Service in a timely professional manner. This position also organizes guest satisfaction, optimized schedules, task lists, product flow, accurate inventory control, to provide ultimate quality control.   The Sales Operations Supervisor will also direct warehouse, visual and guest services activities for organization by performing the following duties personally or through subordinates

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential Duties and Responsibilities
  • Establishes operational procedures for activities such as verification of incoming and outgoing shipments, customer service, delivery, handling and disposition of materials, and keeping warehouse inventory current.
  • Plan and develop operational procedures and policies for handling the departmental requirements.
  • Staff schedule maintenance for Guest services/CES/Physical and Visual staff.
  • Inspects physical condition of warehouse and equipment on a regular basis
  • Assigns tasks lists to team subordinates for optimal flow of operational tasks.
  • Confers with showroom manager to ensure coordination of warehouse activities with activities of other functions such as guest services, sales, inventory, transfer/receiving/shipping process, showroom display  floor and clearance area.
  • MIA damaged product as needed, responsible for charging back vendor on items received damaged.
  • Participates in planning personnel safety  protection activities.
  • Performs various duties as directed by Showroom Manager.
  • Adheres to safe lifting techniques, follows proper training for learned job hazards and ergonomic risk factors, participates in departmental stretching program, and overall maintains a safe working environment.
Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must effectively demonstrate the ability to communicate in English, both verbally and in written format.

 

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for sustained periods of time, move about on foot to accomplish tasks, use spoken word to communicate, and perceive the nature of sounds at normal speaking levels with or without correction.

The employee is occasionally required to sit or remain in a stationary position for extended periods of time; use hands to handle or feel objects with either the entire hand or fingers, including typing. Reach with hands and arms in any direction, ascend and descend ladders and stairs using feet and legs and/or hands and arms. Stooping by bending downward and forward by bending at the waist, kneeling or bending at the knees to come to a rest on knee or knees, crouching by bending the body downward and forward, or crawling by moving about on hands or hands and feet. The employee must occasionally lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close visual acuity to perform activities such as: preparing and analyzing data or figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects, and using measurement devices.

 

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

 

 

Supervisory Duties and Responsibilities

Manages subordinate supervisors/leads who supervise a total of 14 to 20 employees in the warehouse, guest services, and visual merchandising departments. Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include scheduling employees, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Carries out supervisory responsibilities in accordance with the organizations safety vision and goals. Safety responsibilities include communicating the shared safety vision with the department, being accountable in the safety policies that have been defined, holding employees accountable in the expectation of safely practicing their job functions on a daily basis, promoting a safe work environment through incentives, etc. and taking timely action to correct unsafe actions.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

 

Other

* CERTIFICATES, LICENSES, REGISTRATIONS - DOT certification required. Must have a current driver's license. * Maintain a well groomed personal