Customer Specialist/Delivery

in Sioux City, IA

(Regular Full Time)


Please fill out this quick questionnaire: (minimum requirements for this position)
Are you a current or previous employee of HOM Furniture, Inc?
Are you authorized to work in the United States?
Do you have a valid drivers license?
This position requires that you are at least 21 years of age, do you meet this requirement?


List of available schedules for the above position:
Work Days Shift Schedule Details Pay Range Pay Type
Tue, Wed, Thu, Fri, Sat 1st (Days) $13 to open Hourly
Summary

The purpose of this position is to assist customers in a professional and courteous manner on deliveries and in the service center, and to maintain the showroom appearance by performing the following duties. The primary duties include driving truck to delivery products and render services, un-boxing and re-boxing furniture, along with organizing and cleaning of the preparation area for a safe working environment. Assembling and inspecting furniture for defects, flaws, and vendor discrepancies in order to conform to the quality specifications by performing the following duties.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional qualifications include:

  • This individual must be 21 years of age, have a clean driving record, a valid drivers license, and must be able to pass a DOT Physical.
  • Must demonstrate computer literacy including ability to use inventory management system, internet, email, MS Office Products, and digital camera.
  • Maintain a well groomed personal appearance, including no visible tattoos, no more than one stud piercing per ear, and natural color hair.
Essential Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Maintain professional image
  • Unload truck from corporate warehouse
  • Stage and assemble product
  • Load truck the previous night for next days deliveries
  • Deliver and install product in customers home
  • Clean out debris from back of delivery truck from that days deliveries
  • Service and work orders on previously delivered or picked up merchandise
  • Any other duties warehouse manager needs done around warehouse on "down time", for example: sweeping, washing trucks, fabric protection and inventory scans etc.
  • Adheres to safe lifting techniques, follows proper training for learned job hazards and ergonomic risk factors, participates in departmental stretching program, and overall maintains a safe working environment.
  • Other duties may be assigned.

Assist in the warehouse with:

  • loading customer pick-ups 
  • processing payments and obtaining customer signatures on invoices
  • unloading and loading trucks
  • assisting visual merchandiser with furniture placement in the showroom
  • scanning product for monthly inventories
     
Education and/or Experience

Must have or be currently working towards a high school diploma or general education degree (GED); and one to two years related experience and or training.

Language Skills
Requires skills to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Possess skills speak effectively before groups of customers or employees of organization.
Mathematical Skills
Must have skills to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Need to be able to compute rate, ratio, and percent and to draw and interpret graphs.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for sustained periods of time, move about on foot to accomplish tasks, use spoken word to communicate, and perceive the nature of sounds at normal speaking levels with or without correction.

The employee is occasionally required to sit or remain in a stationary position for extended periods of time; use hands to handle or feel objects with either the entire hand or fingers, including typing. Reach with hands and arms in any direction, ascend and descend ladders and stairs using feet and legs and/or hands and arms. Stooping by bending downward and forward by bending at the waist, kneeling or bending at the knees to come to a rest on knee or knees, crouching by bending the body downward and forward, or crawling by moving about on hands or hands and feet. The employee must occasionally lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close visual acuity to perform activities such as: preparing and analyzing data or figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects, and using measurement devices.

Reasoning Ability
Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions. The employee is frequently exposed to extreme heat. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; toxic or caustic chemicals; and extreme cold. The noise level in the work environment is usually moderate.