Guest Services

in Woodbury, MN

(Regular Full Time)


Please fill out this quick questionnaire: (minimum requirements for this position)
Are you a current or previous employee of HOM Furniture, Inc?
Are you able to type at least 30 WPM?
Are you authorized to work in the United States?
Are you available to work Saturday and Sunday every weekend?
This position requires you are at least 16 years of age or older, do you meet this requirement?


List of available schedules for the above position:
Work Days Shift Schedule Details Pay Range Pay Type
Mon, Tue, Wed, Sat, Sun 1st (Days), 2nd (Evenings) Thurs/Friday off. $14 to $15 Hourly
Summary

Are you passionate about working with people and providing outstanding customer service? If you answered yes, we want to talk to you about a career at HOM Furniture!

HOM is a growing company that ranks as one of the nation’s largest furniture retailers serving customers in the upper Midwestern states of Iowa, Minnesota, North Dakota, South Dakota, and Wisconsin. Our Guest Services associates are friendly, energetic individuals who provide quality customer service to our customers. Whether they’re answering phone calls, processing invoices, or baking cookies for our Cookie Shop, the ideal candidate will bring a positive and customer-focused attitude!

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This individual must be at least 16 years of age.

EDUCATION/EXPERIENCE

Must have or be currently working towards a high school diploma or general education degree (GED). Three months related customer service experience and/or training is preferred.

LANGUAGE SKILLS

Fluent in the English language, in both verbal and written formats. This position requires skills to read and interpret documents such as instructions, correspondence, memos, safety rules, and procedure manuals. Candidates must have the ability to write routine reports and correspondence and possess the skills to speak effectively before groups of customers or employees of our organization.

MATHEMATICAL SKILLS

Mathematical aptitude to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Also requires skills to compute rate, ratio, and percentage.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is occasionally required to sit; use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

REASONING ABILITY

Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

WORK ENVIRONMENT

The location of this position may vary as business needs change. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Essential Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

EMBRACE TRAINING, EDUCATION AND DEVELOPMENT

  • Support all training endeavors and complete all training lessons in a timely manner
  • Attend and participate in all training and sales meetings as scheduled
  • Recognize opportunities for self-improvement, work with sales manager to improve performance

 GUEST SERVICES BEHAVIORS

  • Demonstrate customer-focused attitude consistent with company guidelines
  • Maintain a professional, well-groomed appearance
  • Communicate effectively with customers in both verbal and written formats
  • Greet all customers
  • Determine customers needs using proper inquiries
  • Recognize and overcome customer objections
  • Process customer orders and returns, verify inventory status, schedule pickups and deliveries
  • Estimate delivery dates to customer, based on knowledge of production and delivery schedules
  • Ask for customers email address 100% of the time
  • Process cash, check, and credit card transactions and finance applications
  • Comply with the check and payment acceptance policies
  • Balance the books and determine the deposit
  • Operate and maintain the cookie shop while complying with health department standards and procedures; includes baking cookies, making coffee, and light cleaning
  • Collect and distribute memos, mail, and faxes
  • Assist Sales Manager and showroom staff in various support functions, such as verifying product information on invoices and customer account balances
  • Maintain daily reports including financed orders, sold not delivered, daily journals, thank you cards, special orders, and profit margins

MEASURING YOUR SUCCESS

  • Submit timely and accurate sales reports as directed by manager
  • Keep organized records
  • Conduct self-performance appraisals
  • Set and exceed productivity goals

SUPPORT A POSITIVE WORK CLIMATE

  • Support management and peers, train and assist as needed
  • Comply with all company policies and procedures
  • Embrace change and demonstrate a positive mental attitude
  • Adjust scheduled hours to meet store needs
  • Perform light cleaning activities, such as light dusting & vacuuming, maintain cleanliness in all areas of the showroom

SUPPORT COMPANY STANDARDS

  • Consistently demonstrates customer service skills using the HOM customer service methods
  • Customer Service accuracy i.e., writing invoice, special orders, discounting, delivery charges, etc
Education and/or Experience

Candidate must have or be currently working towards a high school diploma or general education degree (GED); one to three years related experience and/or training preferred.

Language Skills

This position requires skills to read and comprehend simple instructions, short correspondence, and memos. Candidate must also have the ability to write simple correspondence. Employee needs to be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization while demonstrating the ability to communicate in English, both verbally and in written format. Speaking a second language is helpful but not required.

Mathematical Skills

A mathematical aptitude to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals is important. This position also requires skills to compute rate, ratio, and percentage and the ability to draw and interpret bar graphs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for sustained periods of time, move about on foot to accomplish tasks, use spoken word to communicate, and perceive the nature of sounds at normal speaking levels with or without correction.

The employee is occasionally required to sit or remain in a stationary position for extended periods of time; use hands to handle or feel objects with either the entire hand or fingers, including typing. Reach with hands and arms in any direction, ascend and descend ladders and stairs using feet and legs and/or hands and arms. Stooping by bending downward and forward by bending at the waist, kneeling or bending at the knees to come to a rest on knee or knees, crouching by bending the body downward and forward, or crawling by moving about on hands or hands and feet. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close visual acuity to perform activities such as: preparing and analyzing data or figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects, and using measurement devices.

Reasoning Ability

Employee must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Employee also needs to be able to deal with problems involving several concrete variables in standardized situations.

Work Environment

The location of this position may vary as business needs change. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate