Customer Service Representative I

in Coon Rapids, MN

(Regular Full Time)


Please fill out this quick questionnaire: (minimum requirements for this position)
Are you 16 years of age or older?
Are you a current or previous employee of HOM Furniture, Inc?
Are you authorized to work in the United States?
Are you available to work weekends?


List of available schedules for the above position:
Work Days Shift Schedule Details Pay Range Pay Type
Mon, Tue, Wed, Thu, Fri 1st (Days) Shift vary between 9am and 7pm & works every other Saturday. $13 to $13 Hourly
Summary

HOM Furniture is looking for candidates who are customer focused, have a strong work ethic, and want to be a part of a winning culture to join our Customer Service team. This full-time position offers the unique flexibility of alternating weekends off in addition to 19 paid days off within the first year, a full benefits package, and a starting wage of $12.00/ hour with aggressive pay raises.

HOM Furniture ranks as one of the top 50 furniture companies nationwide and has 17 locations through the Midwest. The best candidates will exemplify our core values:

HOM Core Values

  1. We are customer focused
  2. We have a winning culture based on solutions and results
  3. We have a positive attitude
  4. We have a strong work ethic
  5. We believe communication is key
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are responsible of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
  • Answer incoming customer service calls and resolve all questions, requests and changes to ensure the highest level of customer satisfaction
  • Schedule deliveries, pick-ups, and service technician appointments
  • Look up customer accounts, provide detailed notes, and communicate accurate and precise information
  • Write sales and take payments on customer invoices
  • Effectively navigate internal inventory and purchase order screens
  • Provide on the road support for delivery personnel and in home service technicians 
  • Call on outbound customer reports
  • Assist customers with the initial set-up of HOM Guard warranty claims 
  • Meet and/ or exceed all performance and attendance standards
  • Work and communicate cross functionally on improvements to current systems, policies, and procedures to enhance customer experience
  • Have the ability to multi-task in a fast paced working environment
  • Complete all other work or projects as assigned by management
  • Represent all of the HOM Core Values on a consistent basis. 
Education and/or Experience
Must have or be currently working towards a high school diploma or general education degree (GED); and a minimum of 1 year of related experience and/or training.
Language Skills
Require skills to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Possess skills to speak effectively before groups of customers or employees of organization. Demonstrate the ability to communicate in English, both verbally and in written format.
Mathematical Skills
Mathematical aptitude to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Also requires skills to compute rate, ratio, and percentage and the ability to draw and interpret bar graphs.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for sustained periods of time, move about on foot to accomplish tasks, use spoken word to communicate, and perceive the nature of sounds at normal speaking levels with or without correction.

The employee is occasionally required to sit or remain in a stationary position for extended periods of time; use hands to handle or feel objects with either the entire hand or fingers, including typing. Reach with hands and arms in any direction, ascend and descend ladders and stairs using feet and legs and/or hands and arms. Stooping by bending downward and forward by bending at the waist, kneeling or bending at the knees to come to a rest on knee or knees, crouching by bending the body downward and forward, or crawling by moving about on hands or hands and feet. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close visual acuity to perform activities such as: preparing and analyzing data or figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects, and using measurement devices.

Reasoning Ability
Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually low.