The Sales Lead must demonstrate enthusiasm for HOM Furniture and the products we sell, as well as maintain a positive attitude toward all company goals, while overseeing the basic operations of departments within the showroom as assigned.
The Sales Lead is a full functioning Sales Professional with the additional task of assisting the Sales Manager and Showroom Manager in the implementation of the sales plan and operation of the retail showroom. Responsibilities include, but are not limited to the support of company standards, practice and maintain selling behaviors, adheres to behavioral requirements, creates a positive work climate, embraces education and development of self and sales consultants, measures success and provides feedback.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL RESPONSIBILITIES AND DUTIES include the following. Other duties may be assigned.
MEETING ALL OF THE STANDARDS AND EXPECTATIONS OF A FULL TIME SALES PROFESSIONAL
Sales Leads will be proficient and drive the following activities in our showroom.
1. Engaging with customers
2. Give an effective 15 - 30 second presentation of your department/showroom - commercials/presentation
3. Product presentations
4. Add on sales and closing strategies
5. Collecting prospect information
6. Sending professional prospect thank you notes
7. Follow up phone calls with prospects
8. Events follow up phone calls and messages
9. Sending thank you notes to sold orders
10. Sales training for rugs
11. Rug Guard presentations and sales
12. Coordinate training with buyers/reps
13. Special order accuracy
14. Ensures inventory accuracy and is involved with showroom cycle scans.
15. Orders rugs,rug pads and cleaning kits as needed. Responsible for keeping racks full.
16. Engages customers through periodical seminars held in the showroom.
17. Participates in house calls with designers if needed.
Oversee the completion of pricing for assigned department. Including new items, price revisions, and items from the X and D report. Basic computer knowledge & skills. Completes invoices and processes payments for purchases. Oversee the completion of quarterly inventories for assigned departments. Basic computer knowledge & skills. Train and educate department employees on new products hitting the floor. Ensure that all samples, catalogs, and price lists are updated Support company standards Behavioral requirements include: Show communication skills, have the ability to complete tasks. Must be able to demonstrate decision making and problem solving. Give feedback to management on progress made toward goals and budgets. Adheres to safe lifting techniques, follows proper training for learned job hazards and ergonomic risk factors, participates in departmental stretching program, and overall maintains a safe working environment.
Must have or be currently working towards a high school diploma or general education degree (GED);
and three years related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must effectively demonstrate the ability to communicate in English, both verbally and in written format.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for sustained periods of time, move about on foot to accomplish tasks, use spoken word to communicate, and perceive the nature of sounds at normal speaking levels with or without correction.
The employee is occasionally required to sit or remain in a stationary position for extended periods of time; use hands to handle or feel objects with either the entire hand or fingers, including typing. Reach with hands and arms in any direction, ascend and descend ladders and stairs using feet and legs and/or hands and arms. Stooping by bending downward and forward by bending at the waist, kneeling or bending at the knees to come to a rest on knee or knees, crouching by bending the body downward and forward, or crawling by moving about on hands or hands and feet. The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close visual acuity to perform activities such as: preparing and analyzing data or figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects, and using measurement devices.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The location of this position may vary as business needs change.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
SALES TASK LIST
SUPPORT COMPANY STANDARDS:
Meet agreed upon sales goals on a month to month basis.
Meet agreed upon HOM guard goal on a month to month basis.
Consistently demonstrate selling skills using the companys structured selling method.
Sales accuracy i.e., Writing invoice, Special orders, Discounting, Delivery Charges, etc.
Deal with all customers in a friendly and professional manner.
Maintain a well-groomed professional appearance.
Communicate effectively with customers verbally and written.
Greet all customers within the showroom.
Determine customer's needs using proper inquiries.
Present and demonstrates product in a professional manner.
Guide customers to related add-on sales.
Quote accurate prices and credit terms.
Estimate delivery dates to customer, based on knowledge of firm's own production and delivery schedules.
Lead customers into making buying decisions.
Competently provide answers regarding products to customer.
Recognize and overcome customer objections.
Compile list of prospective customers for future use as sales leads, based on information from previous contacts.
Call regular and prospective customers on a daily basis for the purpose of generating sales.
Send thank you letters to all regular and prospective customers.
Provide customers with after sale service.
SUPPORT A POSITIVE WORK CLIMATE:
Support management and peers
Comply with policies and procedures
Demonstrate a positive mental attitude
Promote positive morale
Train and assist others when needed
Willingness to adjust scheduled hours to meet store needs.
Performs non-selling activities:
1. Price product for promotional events
2. Regular maintenance of price cards
5. Maintain all areas of the showroom including personal workspace, all areas of customer contact including, traffic isles, closing stations, kids play area, front area, and all point of purchase
EMBRACE TRAINING, EDUCATION AND DEVELOPMENT:
Support all training endeavors
Complete all training lessons on a timely manner as directed by sales manager
Attend and participates in all training and sales meetings, as scheduled
Recognize opportunity for self-improvement
Responsible for staying informed on all new and existing product lines
Responsible for staying informed of competitor information, and performing monthly competitor shops.
Mentor and coach peers as needed
Communicate new procedures and expectations to peers
Learn changes/new skills
Secret Shops will be conducted to ensure selling skills are demonstrated according to company structured selling methods.
MEASURING YOUR SUCCESS:
Make daily evaluations and improvements to sales performance
Work with sales manager to improve performance
Keep organized records
Provide feedback to management
Conduct self-performance appraisals
Conduct sales meeting as directed by sales manager