Online Sales & Support Coordinator

in Coon Rapids, MN

(Regular Full Time)

Please fill out this quick questionnaire: (minimum requirements for this position)
Are you a current or previous employee of HOM Furniture, Inc?
Are you authorized to work in the United States?

List of available schedules for the above position:
Work Days Shift Schedule Details Pay Range Pay Type
Mon, Tue, Wed, Thu, Fri, Sat, Sun 1st (Days), 2nd (Evenings) open Hourly

                                Do you have a passion for customer service?  Are you results driven, customer focused, and have a positive attitude?  If this sounds like you, then the position of Online Sales & Support Coordinator for HOM Furniture may be just the position for you!  The primary responsibility of an Online Sales & Support Coordinator is to assist web based customers, via our online chat program and other platforms, with sales and service inquiries while providing unparalleled customer service.

                                HOM Furniture ranks as one of the top 50 furniture companies nationwide and has 17 locations throughout the midwest.  Full-time associates are offered a benefits package including 4 weeks of paid time off in their first year.  A 401K with a generous employee match after 12 months of employment.   All employees will benefit from safety and wellness programs and can be proud to work for a company that is charitable and environmentally friendly.  All employees will receive recognition for their efforts and get to participate in fun events like barbecues, years of service dinners, awards banquets, etc…..


                                To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Additional Qualifications Include:

  • High School diploma or GED required
  • Interact and participate as a member of the team
  • Ability to adapt to a fast paced, changing environment
  • Ability to multi-task
  • Ability to professionally communicate with internal and external customers
  • Demonstrate working knowledge of computers in a Windows based environment

All applicants must represent our Core Values:

                                                -We have a positive attitude

                                                -We are customer focused

                                                -We have a winning culture based on solutions and results

                                                -We have a strong work ethic

                                                -We believe communication is key

Essential Duties and Responsibilities
  • Assist online customers with product and service related questions
  • Timely responsiveness to new customer chat
  • Maintain availability for customer inquiries
  • Responsible for overall service rating
  • Schedule deliveries, pick-ups, and technician appointments as needed
  • Write sales invoices and take payments to customer accounts
  • Quote accurate prices and credit terms
  • Answer questions regarding finance applications
  • Enter detailed notes on customer accounts
  • Open service orders and follow up on warranty questions
  • Make outbound phone calls
  • Interact with other departments as necessary to resolve problems and improve existing procedures
  • Accounting, problem solving, and communication skills
Education and/or Experience

Must have or be currently working towards a high school diploma or general education degree (GED); and 1 year of related experience and/or training.

Language Skills

                Requires skills to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Possess skills to speak effectively before groups of customers or employees of organization.  Demonstrate the ability to communicate in English, both verbally and in written form.

Mathematical Skills

Mathematical aptitude to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Also requires skills to compute rate, ratio, and percentage and the ability to draw and interpret bar graphs.

Physical Demands

                The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                While performing the duties of this job, the employee is regularly required to sit or remain in a stationary position for extended periods of time; use hands to handle or feel objects with either the entire hand or fingers, including typing.  Reach with hands and arms in any direction, ascend and descend ladders and stairs using feet and legs and/or hands and arms.  Stooping by bending downward and forward by bending at the waist, kneeling or bending at the knees to come to a rest on knee or knees, crouching by bending the body downward and forward, or crawling by moving about on hands or hands and feet.  The employee must occasionally lift and/or move up to 25 pounds.

                Specific vision abilities required by this job include close visual acuity to perform activities such as:  preparing and analyzing data or figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects, and using measurement devices.

Reasoning Ability

                Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment

                The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.  The noise level in the work environment is usually low.